Contact Find My Paw

Questions about tags, orders or pet profiles?

We are a small UK family business building practical smart pet tags. If you need help choosing a tag or setting up a profile, send us a message.

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Quick help

Before you message

Include your order number if you have one.

We can help you decide between simple, custom and smart profile tags.

If you entered the wrong phone number or pet name, contact us quickly.

Smart profile tags can be linked to a pet profile in the customer portal.

If a pet is missing, mark them missing in the portal once available.

For now, email is the fastest route while the portal is being finished.

Useful details to include

Pet name, tag type, order number if available, and what you need help with.

Open email

FAQ

Do I need a subscription?

No. Simple NFC phone tags do not need a subscription. Smart profile features may have paid options later.

Can I update my phone number?

If you choose a direct phone-number NFC tag, the NFC chip needs reprogramming. Smart profile tags are better if your details may change.

Does a finder need an app?

No. The aim is for a finder to tap NFC or scan QR with their phone.